We offer Free shipping in the continental United States only. No international orders. We use Fedex and UPS as our shippers.
Return Policy and Procedures
Canceled order or address errors:
Your order will process by 12PM if placed before 12PM. If placed after 12PM, it will process by 12PM the next day (following Monday for weekend orders.) We ship from Texas, so depending on where you live, shipments could take as long as 8 business days, especially during Holidays and bad weather. Shipment time is based on what UPS and FedEX tell us. If you need an order sooner, please email us BEFORE you order and we can quote you a price. Order cancellations will fall into one of two categories:
If you wish to cancel the order, you must email us at returns@JumpingOnTrampoline.com Monday - Friday 9am- 5pm CST (See Form at bottom of page.)
1) If the order has NOT been shipped, the order may be canceled, with only a 5% credit card processing fee applied to your refund. or2) If the order has been shipped, the purchaser is responsible for a 25% restocking fee AND for shipping the package(s) back to JumpingOnTrampoline.com.
For further assistance please send e-mail to returns@JumpingOnTrampoline.com or scroll down at the bottom of this page for the form.
Return Shipping Cost:
In order to keep our prices low and competitive we are unable to issue a refund for any return postage. You will be responsible to return any item(s) back to us at your cost for us to process your request for either a refund or exchange. Customer shall be responsible for any return shipping costs, unless the reason for the return is that the product was defective/damaged or our error in shipping.
Restocking Fee:
A 25% restocking fee will be applied to all returns for refund unless the product is defective/damaged or was shipped in error. A 25% restocking fee will be applied to all returns for refund if the return is the result of your error. Shipping charges are non-refundable if the return is the result of your error.
Return Procedure:
To arrange a return, customer must obtain a Return Merchandise Authorization (RMA) number from a customer service representative within the guarantee return period for the products at returns@JumpingOnTrampoline.com
1)Original sales order number
2) Date of Receipt by customer (will be verified with shipping entity)
3) Reason for return
4) Updated contact information, e.g. phone number, e-mail address RMA returns without prior authorization or a RMA number will not be accepted. RMA returns are valid for 15 days. All RMA numbers should be clearly displayed on the outside of the box(es) itself.
Customer is solely responsible for shipping any returned products to Jumping On Trampoline. Customer agrees to pay all shipping charges and accept all risk of loss for the return products during shipment. Customer also agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals and other accessories provided by the manufacture. Jumping On Trampoline, will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component. The same applies if the product has scratches, dents or excessive wear. Please allow up to 10 (ten) business days to process your returns.
Warranty Concern:
See length of time products are warranted against defects and more detailed warranty information on the warranty page located on tab above.
If your trampoline ever needs warranty work, please contact our Customer Service Department at returns@JumpingOnTrampoline.com. Any warranty work requires you to provide us with a copy of a proof of purchase.
Proof of purchase includes:
- 1. Your sales receipt. (Keep the original with your warranty papers.)
- 2. A canceled check.
- 3. A credit card statement.
Under the terms of the warranty, you must return the part to us for inspection. An exception is made for pieces of the trampoline's frame; then you may send us a picture of the frame parts. Please note that under the terms of the warranty, you are responsible for paying shipping costs both ways.
Privacy Policy:
Jumping On Trampoline does not share our customer information to third parties or business affiliates.
